Fulfillment Policy

At Mockingbird Billing, we ensure that the services we provide are satisfactory. Customer
satisfaction is our utmost priority as we take all complaints about the services we render very
seriously. This Fulfillment Policy (the “Policy”) informs you about our policy and the rules and
guidelines relating to the refunds for services purchased from our Company. Please read this
Policy carefully to understand your rights and also understand the requirements for the refund.
Our services are billed in U.S. Dollars.

Delivery Policy

At Mockingbird BIlling, we sell revenue cycle management services. We deliver our
services to clients via electronic and telephonic means pursuant to our client’s requests.

Refunds

We may offer returns in the following conditions:

• If the service has not been performed at all during the term of our contract.

Exceptions

• Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if: 

• You received what you ordered, but simply changed your mind about the service.

• You were aware or notified of the problems with the service before making the purchase.

• You did not like your purchase or realized you had no use of it.

• You received the service/product and failed to make a report Mockingbird Billing 7 days from the date of the receipt

Mockingbird Billing]may disclose Personal Data and other information as follows:

Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You have the right to opt out of receiving SMS messages at any time. To opt out, reply 'STOP' to any message you receive from us, or contact us directly at info@mockingbirdbilling.com.'

We use restricted access controls and secure storage solutions to protect your data from unauthorized access or misuse. We retain your contact data for as long as needed to fulfill the purposes outlined in this policy. Personal information is securely deleted or anonymized after 6 months or upon request, unless otherwise legally required