Fulfillment Policy

At Mockingbird Billing, we ensure that the services we provide are satisfactory. Customer
satisfaction is our utmost priority as we take all complaints about the services we render very
seriously. This Fulfillment Policy (the “Policy”) informs you about our policy and the rules and
guidelines relating to the refunds for services purchased from our Company. Please read this
Policy carefully to understand your rights and also understand the requirements for the refund.
Our services are billed in U.S. Dollars.

Delivery Policy

At Mockingbird BIlling, we sell revenue cycle management services. We deliver our
services to clients via electronic and telephonic means pursuant to our client’s requests.

Refunds

We may offer returns in the following conditions:

• If the service has not been performed at all during the term of our contract.

Exceptions

• Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if: 

• You received what you ordered, but simply changed your mind about the service.

• You were aware or notified of the problems with the service before making the purchase.

• You did not like your purchase or realized you had no use of it.

• You received the service/product and failed to make a report Mockingbird Billing 7 days from the date of the receipt